Frequently Asked Questions
Everything you need to know about shopping with StefanFashion.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
StefanFashion accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to help you find the perfect fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.